Knowledge Base & Support

The Chemical Companion software is designed for emergency response personnel especially those in fire, law enforcement, hazmat/CBRN, emergency medical, and other supporting agencies. It is available to Government entities at the local, state, federal, and international (some, please inquire) levels

Registration is broken down into three parts. 1) Email validation (You must register with your official email address). An automated email will be sent to the registrants email address with a validation link. Once the registrant clicks the link to validate ownership of the email address, the registration is sent to the Chemical Companion Team for review. 2) Review of the application is to confirm Country, Organization, and standing as a supported end user. The team may reach out to the registrant or to their organizations leadership for validation. 3) An approval or rejection email will be sent to the registrant. If approved then the registrants account is updated to issue a License and allow for software download.

If you have lost access to your account, please visit the Log In page and click "Forgot Password". A secure reset link will be sent to your registered .gov or department email address immediately.

Yes. The license allows installation on personal mobile devices (iOS and Android) for field use. However, you must log in using your official agency credentials to activate the software initially. Reference the license for terms and conditions for use.

We push Critical Updates immediately upon release from federal sources (such as the ERG updates). Standard library maintenance updates occur quarterly. The software will auto-notify you when an update is available.

Licenses require renewal depending upon the term length authorized for your account. If you see this message, please contact your department's IT administrator to ensure the subscription has been processed. If you are the department lead or Chemical Companion account holder, please log in to renew your license.

The Chemical Companion team monitors Government users License renewals and will reach out to verify the account holders email is still valid and that the user has not retired, moved departments, and is still a user in good standing with the terms of the license. If your license has not been renewed within 5 days of the expiration date, please reach out to support@chemicalcompanion.org . We do provide a grace period to ensure you will still have access to the software for a short duration after expiration.